Last Updated: 01/12/2023
Thank you for choosing 1Reception.com for your event and reception needs. Our Refund Policy outlines the terms and conditions related to the refund process for products purchased on our website. By placing an order with us, you agree to adhere to the terms stated below.
1. Eligibility for Refunds:
Refunds are only eligible for items that are defective, damaged, or if the wrong item is received.
Requests for refunds must be submitted within 7 days from the date of delivery.
2. How to Request a Refund:
To request a refund, please contact our customer service at [Customer Service Email/Phone] with your order number, details of the issue, and supporting evidence such as clear photos of the defective or damaged items.
Our customer service team will review your request and provide instructions on the return process if applicable.
3. Return of Items:
If a return is required, we will provide you with instructions on how and where to return the item.
Items must be returned in their original packaging, unused, and in the same condition as received.
4. Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within [X] business days.
5. Non-Refundable Items:
Certain items are non-refundable, including [List of non-refundable items, e.g., downloadable products, gift cards, etc.].
6. Shipping Costs:
Shipping costs are non-refundable, except in cases where the return is due to an error on our part (defective item, wrong item sent).
7. Late or Missing Refunds:
If you haven’t received a refund within the specified time, please check with your bank or credit card company. If the issue persists, contact our customer service.
8. Cancellation Policy:
Orders cannot be canceled once they have been processed. Please review your order carefully before confirming your purchase.
9. Changes to Refund Policy:
1Reception.com reserves the right to update or modify this Refund Policy at any time without prior notice. It is the customer's responsibility to review this policy periodically for changes.
10. Contact Information:
For any questions or concerns regarding refunds, please contact our customer service via email.
Thank you for choosing 1Reception.com!